General Questions About Gemstones

We specialize in natural sapphires, rubies, emeralds, and other precious and semi-precious gemstones. All gemstones are sourced ethically and come with the necessary certifications.

All of our gemstones are 100% natural, and we provide detailed certification to verify their authenticity. We do not sell synthetic or lab-created stones unless explicitly stated.

Yes, all of our gemstones are certified by reputable gemological laboratories, ensuring authenticity, origin, and quality. Certificationdocuments are provided with every purchase.

Absolutely! We are happy to provide additional photos, videos, and information about any gemstone you’re interested in

We offer a variety of cuts, including cushion, round, oval, emerald, princess, and mixed cuts, among others. Each gemstone’s cut is specified in its description.

Purchasing & Pricing Questions

The price of gemstones is based on several factors, including the carat weight, color, clarity, cut, rarity, and overall quality of the stone.

Yes, we offer special pricing for bulk purchases. Please contact us directly for more information on wholesale options

We offer the option to hold gemstones for a limited time. Please reach out to discuss your specific request.

Yes, we provide flexible payment plans. Contact us to discuss payment options and any specific arrangements you may need.

We accept major credit cards, PayPal, bank transfers, and cryptocurrency (if applicable). More details on payment methods can be found at checkout.

Shipping & Delivery

Yes, we ship gemstones worldwide. Shipping costs and times may vary depending on your location, and all shipments are fully insured.

Shipping times vary by location. Domestic shipments usually take 2-5 business days, while international shipments may take 7-14 business days. You will receive tracking information once your order is dispatched.

Yes, all orders are fully insured during shipping to protect against loss or damage

Yes, we offer expedited shipping options at an additional cost. Please select this option during checkout or contact us for further assistance.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment.

Returns & Refunds

We offer a 14-day return policy for all gemstones, provided they are returned in their original, unused condition with all documentation. Please contact us to initiate a return.

In the rare event that your gemstone is damaged during shipping, please contact us immediately. We will arrange for a replacement or full refund
after reviewing the issue. after reviewing the issue.

Yes, exchanges can be made within 14 days of purchase, subject to the availability of other gemstones. The exchanged gemstone must be in its
original condition.

Custom Orders & Jewelry Questions

Yes, we collaborate with expert jewelers to create custom jewelry pieces using the gemstones from our collection. Please contact us for details on
custom designs.

Yes, we offer resizing and recutting services for certain gemstones. If you’re interested, please inquire; we’ll provide more details.

Absolutely! We can source gemstones upon request. Let us know the type, size, and quality you are looking for, and we’ll do our best to find it
for you

Security & Authenticity

We work only with trusted suppliers who adhere to responsible sourcing practices. We are committed to ensuring that all our gemstones come from conflict-free zones and meet the highest ethical standards.

Each gemstone comes with a certificate from a recognized gemological institute, which verifies its origin, quality, and authenticity. The certification
ensures transparency and trust in your purchase.